Services
- Details
The work of CTG's government relations team with the Bureau of Compulsory Enforcement (BCE) can be broken down into four key stages: 1) Initiation of enforcement proceedings; 2) Enforcement actions and compulsory enforcement measures; 3) Levy of execution on the debtor's property; 4) Sale of the debtor's property.
- Details
Debt management methods and specifics
We combine mediation, omnichannel outreach and AI tools: a faster path to dialogue, a higher agreement rate and a lighter workload for teams.
Key benefits
- 100% of calls monitored. AI quality monitoring: sentiment, risk phrases, automatic flags for review, guidance on appropriate wording.
- Auto-dialer. Shorter time to first contact; up to 45% efficiency gain in early DPD buckets through speed and prioritization.
- Intelligent prioritization. Agreement probability scoring, determining the next best action, choosing the optimal contact window and channel.
- IVR / voice bot for no-contact cases. Gently restoring contact with unreachable clients, collecting up-to-date phone numbers/e-mails (with consent), consultation booking.
- Personalized offers. Restructuring, payment date change, payment holiday, partial settlement — scenarios tailored to the client's financial capacity.
- Omnichannel communications. Calls, SMS, messaging apps, e-mail — in Russian and Uzbek (Latin); A/B testing of approved message templates.
- Fewer complaints and escalations. Clear contact frequency/time rules, opt-out, unified quality control.
- Easy payment. Support for bank QR codes/payment links, scheduled reminders, payment statuses in CRM.
How it works in practice
- Daily cycle: case upload → AI prioritization → contacts during agreed hours → agreements recorded → performance control.
- Single client record: contact history, promised payments, documents and reports — all in CRM with action logging.
- Dashboards and SLAs: stage funnel, TTA (time to agreement), 30/60/90-day recovery rate, request/complaint rate.
- Micro-metrics (operational control):
- Average first response time (FRT): ≈ 12 min during the day (SLA: ≤ 20 min).
- Share of repeat contacts requiring escalation: ≈ 9% (target: ≤ 10%).
- Compliance and security: Law No. ZRU-547 (personal data), agreed contact windows and frequency, record retention, access control.
*Figures are indicative and based on pilot projects; final KPIs and SLAs are set in the partner agreement.
- Details
Pre-trial and court-stage support of mediation cases can be broken down into several key stages: 1) Case intake by CTG; 2) Analysis of received materials and financial parameters; 3) Determination of jurisdiction (the competent court) and preparation for payment of the state fee; 4) Hearing of the case and possible court decisions; 5) Obtaining the enforcement document (by CTG or a trusted partner); 6) Monitoring of enforcement deadlines and preparation of closing documents.
- Details
Use cases and sample scenarios:
Financial mediation, helpdesk services, customer service, telemarketing and cross-selling, information campaigns and notifications.